The Social Service Assistant position is part of the Mental Health Service at the La Crosse, Wisconsin CWT/TR House which is a part of the Tomah VA Medical Center and monitors and takes appropriate action regarding the safety and security of Veterans. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/13/2022. You may qualify based on your experience and/or education as described below: Basic - Individual Occupational Requirement: Specialized Experience - Positions at the GS-4 grade level and above: Examples of qualifying specialized experience include: A. Group leader in community or residential recreation or training programs. B. Counselor in a youth summer camp. C. Instructor in a training program for the development of job skills. D. Work that demonstrated the ability to be responsible for and to lead and train members of a job crew. E. Group activities leader in the Armed Services. F. Unit leader-monitor-proctor for a dormitory group in a boarding school or other residential facility. G. Aid or assistant to professional or specialist staff in such fields as personnel (private or government), employment guidance in a vocational or academic institution, social service, or manpower development. H. Aid or assist to professional or associate staff engaged in work of a social services nature in private, public welfare, government program, or community organizations, or in voluntary activities. I. Aid or assistant to professional or specialist staff working with individuals who are addicted to or abuse alcohol and/or drugs. OR Education GS-4 grade level: Successful completion of 2 years of study that (a) included at least 12 semester hours of subjects directly related to the work of the position or (b) was supplemented by experience in activities that afforded the opportunity to acquire and demonstrate the skills required by the position. The supplementary experience may have been gained for example, in part-time or summer employment, in volunteer social welfare or recreation programs, or in community organizations. Transcripts Required. In addition to the basic requirement as stated above the following is the experience or education requirement to qualify for this position at the GS-5 grade level. Specialized Experience GS-5: One (1) full year of specialized experience that equipped the applicant with the particular knowledge, skill, and abilities to perform successfully the duties of the Social Services Assistant position, and that is in or related to the work of the position to be filled. To be creditable this experience must have been equivalent to at least the GS-4 level in federal service to qualify at the GS-5 grade level. Specialized experience for this position would consist of: experience in positions which required operating a computers and security systems; working knowledge of fire safety, security alarms, work order requests, keys and locks and machine repair; ability to interact and relate with people of varied educational and professional backgrounds, of many cultural and racial groups, and of many socio-economic levels; experience in positions that required customer service skills such as a receptionist, receiving telephone calls, routing calls to appropriate staff, greeting the customers, etc.; and skill in oral and written communication and interpersonal relations, to appropriately and courteously relate to internal and external customers. OR Substitute of Education for Experience GS-5 grade level: Successful completion of a full 4-year course of study leading to a bachelor's degree that (a) included at least 24 semester hours in any combination of subjects directly related to the work of the position; (b) included a major in social behavior, human behavior or health care or, (c) was supplemented by special experience as described above for GS-4 education. Transcripts Required. Proficiency Requirement: In addition to meeting experience and/or education requirements, applicants for this position must show possession of the following skill. Applicants may meet this requirement by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates, by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test. You will be rated on the following Competencies for this position: Communications Computer Skills Customer Service Personnel Security and Safety Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in an office environment, although some slight physical effort may be required. The incumbent must engage in walking, possibly climbing stairs, bending, lifting, and assisting Veterans and visitors. Work Environment: The work is performed in a temperature and humidity-controlled environment, work areas are adequately lighted, heated and ventilated. Incumbent may be required to interface with community, local law enforcement, paramedics, etc. The incumbent will be expected to assume an irregular tour of duty which may include on-call coverage, evenings, weekends and holiday hours. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. ["Duties include: -Complies and prepares Daily Operations Journal (DOJ) putting information into the logbook related to events occurring within the program. -Disseminates the DOJ to various supervisors, regarding related safety and security checks of veterans within the Compensated Work Therapy Transitional Residence (CWT-TR) program. -Reports emergency incidents, taking appropriate action by entering information into logbook regarding security on all types of incidents or requests. -Monitors entrances, provides direction and/or assistance to patients, visitors, and employees. -Maintains sign-in logs for visitors to the CWT-TR and ensures that the posted visiting hours are enforced. -Makes contact with various local, law enforcement officials for coordination of emergency situations. -Operates a variety of communications and security equipment such as 2-way radio, landline, duress buttons, close circuit TVs, etc. -Conducts rounds/inspections to check facility, equipment, health and safety and security problems per CWT-TR policy. -Conducts radio/telephone checks with Police Dispatch. -Maintains accurate radio/alarm activity, records/logs dates, times and results of communications activities. -Directs and instructs residents and staff in appropriate response to fire drills, fire or disaster situations. -Enforces program rules and takes appropriate action when residents behavior violates house policies and documents incidents as needed. -May act as a witness to periodic Urine Drug Screen (UDS) testing. -Administers breathalyzer test and maintains the equipment. -May check all packages for contraband that is brought to the house. -May transport Veterans utilizing a Government vehicle to work if Veteran does not have transportation. -Regularly conducts room and house inspections for contraband, health welfare, safety and security purposes and documents findings. -Inspects refrigerators for expired or unlabeled food items. -Inspects for unsecured medication, initiates appropriate corrective actions for identified problems, and follows up to ensure complete resolution. -Performs other related duties as assigned. Work Schedule: Work hours and schedule will vary. Work schedule will be discussed at interview. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Social Services Assistant/PD19114A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required"]
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.