Care Planner - Integrated Care Management (ICM)
- Long Beach, CA
- Telecommute 50% of the time
Our mission is simple: Keeping Seniors Healthy and Independent–that’s been our mission for almost 40 years. Rated as one of the top Medicare Advantage plans in California, SCAN Health Plan employees are passionate about what they do. Understanding that success is based on achieving the mission, SCAN employees are afforded with the training and tools necessary to do their jobs and they are rewarded for their efforts and recognized as experts in their fields. Ask anyone who works here and we’ll proudly tell you that SCAN’s commitment has never wavered. We are as steadfast in our pledge to help our members live healthy and independent lives.
We are actively seeking to hire a Care Planner to provide long-term care management to a frail, economically disadvantaged, culturally diverse older adults, disabled adults and caregivers in order to help them remain safely at home and to prevent premature institutionalization.
- Provide excellent service to assigned clients by conducting in-home and telephonic assessments, care planning, and client monitoring through contacts with the client, professionals and client’s support system.
- Provide support to clients to continue living safely and independently at home by coordinating linkages with community-based services and resources.
- Maintain legal and clinical written record of each client’s case by completing all necessary documentation in a timely manner. This includes assessment, care plans, service arrangements, and client monitoring through progress notes.
- Ensure timely implementation of services for clients by completing all work within required timeframes. Address client’s needs by developing and implementing a comprehensive care plan specific to client’s objectives and goals, with a plan for resolution within a measurable time frame and appropriate interventions outlined.
- Ensure coordination of services and continuity of care by maintaining on-going documentation of contacts with client, family and caregivers, service providers, health professionals, and others connected to the client’s care.
- Maintain effective communication with the other disciplines working with client, provide feedback on the psychosocial aspects of a client’s situation and offer informal training to fellow care planners and staff in other disciplines.
- Maintain accurate purchase of service records by completing accurate and timely monthly service authorizations and verifications to contracted vendors and following contract guidelines for service expenditures.
- Increase knowledge of care planner functions, by keeping current on Medicare and Medi-Cal policies, Federal and State legislation affecting health and social services, maintaining updated community resource information, attending trainings as scheduled, actively participating in supervision and striving to improve professionally.
- Help to maintain census and provide excellent customer service in the community by participating in ongoing outreach activities.
- Participate regularly in Quality Assurance chart reviews, completing other audits as required, helping to train new employees, participating in training sessions, and responding positively to suggestions for improvement.